SIS Bilingual Telephone Befriending Service, received this referral in December 2021 from TDC via Together Co. The Arabic speaking Scheme Member was matched with a volunteer in January 2022. The scheme member is in her early 70s, she lives in a retirement complex. An interview with the Scheme Member was conducted through a SIS Community…
We are now in the 5th year of delivering our Social Prescribing Plus service to residents of Brighton and Hove. This service provides timely, valuable support to those who need it most. Here is a recent example of the support the service provides. Service User P is a single mum with 3 children. She had…
We recently received feedback about the work of two longstanding SIS Community Interpreters. Colleagues were impressed by their professionalism and sensitivity whilst working with two young men and challenging topics. Community Interpreting involves empathetic and accurate communication to improve outcomes. “I just wanted to say I had a very good experience with the SIS interpreter,…
We recently received feedback from several health practitioners about their positive experiences of working with SIS Interpreters. Colleagues were particularly impressed by the preparation for the sessions and the calm delivery. We encourage Interpreters to prepare and colleagues to book interpreting pre sessions wherever possible. “I would like to share some positive feedback about…
We recently launched a new Virtual Switchboard to make it easier for people to book interpreters. People call us on 01273 702005. They hear a brief message asking them to chose a voice mailbox. The message is in Arabic, Cantonese, Farsi, Hungarian, Mandarin, Polish, Portuguese and Russian with an option to select other. Messages left…
We have been working with a woman in her 50`s over several months. Interpreting has been delivered by telephone and video. This is more challenging than face to face interpreting, particularly when it comes to ensuring appropriate empathy. The interpreter has overcome the challenges and delivered a great service. We received this feedback from the…
We were contacted recently to provide a Face to Face Community Interpreter for a 2 hour memory assessment. The session went very well and the practitioner kindly sent us some feedback: “Please can you pass on my praise for the interpreter. She is the best interpreter I have ever had the pleasure to work with.…
SIS Projects’ Team received a referral for our Bilingual Befriending Project from another organisation in Sussex. The referrer told us about a service user who they felt could benefit from having weekly phone calls with one of our befriending volunteers. One of our Volunteer Linguists contacted the service user to explain the project to him. …
Service User K came to us for help with accessing emergency accommodation as he was facing imminent eviction and was at risk of homelessness. This was causing him high levels of stress and anxiety. Our Community Navigator provided extensive support, liaising with the Homelessness Prevention Officer at the council and helping to fill in forms…
In the last 6 months, we have seen our mental health work grow by a quarter. Crisis, acute and inpatient support has increased 3-fold. We are playing a vital role in helping some of the most vulnerable people access mental health services. Behind each number is a story. Here is one that shows the importance…
