We have been supporting a Service User with regular wellbeing appointments. They have had a SIS Community Interpreter for 10 hourly sessions spread over 3 months. The same interpreter has been involved. This helps to build trust and to improve outcomes. We received this unsolicited feedback from the practitioner: “I would like to give some…
The SIS Telephone Befriending project received a referral in April 2021 from Together Co, the lead partner for this project. The Service User (SU) who was referred to SIS wanted to be matched with a Volunteer Telephone Befriender who spoke the same language as she did. The SU was matched with a Volunteer later that…
At an event on 17th October 2023, The Volunteer Centre at Community Works brought together VCSE organisation to discuss volunteering in the city; how this has changed over years (particularly since the pandemic), what motivates people to volunteer and how organisation can support and retain volunteers. SIS was asked if one of our volunteers would…
Service User K was referred to us by his Brighton & Hove Wellbeing service therapist. He had previously received SIS Social Prescribing support which had ended 6 months ago. Although he was now receiving Universal Credit (UC) after the Social Prescriber had helped him with a UC application, he was not feeling fully supported by…
A Service User (SU) was recently receiving help from a SIS bilingual Social Prescriber to be referred into appropriate local services. Through that casework, it was identified that he is an unpaid carer for his wife and that he was neither aware of nor accessing any services in connection to this. The SU is a…
The SIS Telephone Befriending project received a referral in November 2021 from the person’s GP via Together Co. She was matched with a SIS Telephone Befriending Volunteer that same month. The Scheme Member is in her early 70s. She lives with her husband and has family living nearby. An interview with the Scheme Member was…
Our funded advocacy service helps people with issues relating to access to healthcare and access to Adult Social Care. Here is a recent story from the service. Service User L had asked for advocacy support with access to secondary healthcare for three different issues. She felt that the delay in accessing the appropriate services and…
SIS Website Stories are filled with accounts of SIS linguists’ interpreting practice that show their dedication and commitment to supporting patients’ communication needs. There is of course another part of this picture – namely the dedicated NHS staff who book and work with our interpreters, and who are as equally committed to ensuring patients’ rights…
An interpreter was booked by a Service Provider for a medical appointment. When the SIS interpreter arrived and spoke to the Service User, she told her that she had been in the UK for 3 years already and that this was her first medical appointment in that time. She hadn’t known that she was entitled…
At the SIS AGM in December 2022, a SIS Service User gave a moving account of their journey with SIS, the different services they had used and the difference it has made to their life. “I came to England to give myself sometime after my divorce. I didn’t speak English, but I do like…
