We offer the following services
Community interpreters work face to face to ensure access to services for people with language support needs. They help people feel safe, heard and understood.
Community interpreters need: excellent language skills, great sensitivity, empathy, and a special quality of being unbiased and removed but at the same time friendly and supportive.
Community interpreting services make an effective contribution to equality in public services.
Translation involves the accurate written transmission of meaning to support understanding.
Translation is a process that starts with designing clear messages for the desired readership: an individual, a community, a multi-lingual public.
It involves checking, review and verification before publication, posting and targeted distribution.
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Bilingual Advocacy Services
Bilingual advocates work with more vulnerable and isolated service users.
They take time to appreciate the views, needs, expectations and concerns of the service user and ensure these are heard, respected and acted upon.
They work alongside the service user to uphold their rights. They support people to take control of their situation, improving well-being.
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Health Promotion Project
Volunteer linguists reach out to isolated people and excluded communities to explain what services are available and how to access them.
They support people to make appointments, understand correspondence, fill in simple forms and appreciate health information.
They act as a Reference Group for local planners to improve understanding of service user need.
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