SIS Stories

Bilingual Advocacy

We provide Bilingual Advocacy in Brighton and Hove as part of the Sussex Advocacy Partnership (SAP). Here is a recent story from the Bilingual Advocacy service: The Service User (X) needed help to present as homeless to the council – she had been staying at her sister’s in Brighton which…

Interpreters are essential for understanding and efficiency

An interpreter was booked by colleagues working in a local Dermatology Department.  The Service User had a follow up appointment with a Consultant and had requested that the same interpreter be booked.  That interpreter arrived 15 minutes before the consultation but could not locate the patient in the waiting area. …

Going the extra mile

I conference called a service user with a SIS interpreter to find out more details about her appointment. The service user didn’t know how to get to her mental health appointment. I gave her the address, but she wanted to know how to get there. I knew that the interpreter,…

Helping to avoid confusion and save time. 

A GP Surgery booked a SIS interpreter for a Portuguese speaking patient. On the day of the appointment the GP asked the patient to come in 20 minutes early. The interpreter arrived to pass the patient coming out of the Surgery in a confused and upset state. The patient had…

Using family as interpreters is not always enough

A Specialist Diabetes Nurse booked a Bengali interpreter to help with relaying complex care information. The session also involved a Dietitian. There was a lot of information to explain and the session lasted longer than the booked 60 minutes. The woman and her husband were very happy with the outcome…

Social Prescribing

This person came to see us as she as she had been experiencing Housing and financial difficulties and needed urgent support. This had been causing her a lot of stress and anxiety and was having a real impact on her overall health and well-being. Through our Volunteer Linguists’ support, we…

Rapid Response

We are well known for responding to emergency situations, providing an interpreter on site within one hour of a call to our 24/365 emergency service. It may be less well known that we respond to urgent requests and are working a lot more at weekends and out of office hours….

Bilingual Advocacy

Here is a Case Study from our previous Bilingual Advocacy Project which was funded for 3 years to the end of December 2017. We are hoping to reconfigure this service and to operate as part of a Pan Sussex Partnership in the near future – please watch our News page!…

Emergency Interpreting Service

Sunday 23rd September 2018 Emergency Face to Face Interpreting – Job Number 204539 16.35 – A doctor in the Accident and Emergency Department of the Royal Sussex County Hospital, Brighton phoned the SIS emergency service. Arran Evans took the call.  The doctor explained that he was dealing with a young…

No one can help me

Even the most solid blocks to progress can suddenly vanish, as John Pasture describes Redeen was a small, dark, wiry man from the mountains of Iraq. He was not – he had made this very clear – Iraqi. He was a Kurd (he pronounced this ‘koord’), and he spoke Sorani…