SIS Stories

Building confidence

“The parents had been feeling too anxious and overwhelmed to attend Child In Need Meetings (CIN) due to the language barrier, and the high number of professionals involved with supporting their children.  We were pleased when this changed and the parents felt confident enough to begin attending.  A large part…

I felt alone and without hope, until SIS started helping me

“The services provided by the hospital were good and I received good care. I have not received a good service from the GP practice. I cannot make an appointment when I need. I did not feel safe at work. I suffer from asthma and have a heart condition and not…

Opening up Primary Care

We were contacted recently by a Migrant Support Worker from the fantastic Voice in Exile organisation.  For over a week she had been trying to set up a GP appointment for a Service User.  We offered to help. We called the GP Surgery and after a long and complicated outgoing…

Helping people in complex situations

We were contacted recently by a Social Worker from one of the Local Authorities we work with.  They were trying to support a teenager who had been trafficked into the UK.  It was proving difficult to establish which language the person spoke – there were three possibilities. The Police and…

Customer care in the time of covid-19

Recently we received a referral from Pathways To Independence on behalf of a teenage refugee who needed to update important immunisations at their G.P. Surgery. We checked the appointment with staff at the Surgery over the Bank Holiday week.   After several calls we were able to speak with a member…

“You are an Angel!”

We are working as flexibly as possible to meet the urgent social and health care needs of NHS patients during this unprecedented emergency. Recently a Cantonese/Mandarin speaking interpreter arrived at Sussex Eye Hospital to interpret for an important post-surgery consultation. She had her temperature checked before entering and wore a…

Fernanda`s Story

When did you first come into contact with SIS? 1998 I arrived in the UK with my three children aged 14, 6 and 7 months. I was stopped by Immigration because the Portuguese ID card I was using was not genuine. Social Services were called because of the children, but…

Going the extra mile for a vulnerable patient

A call came through to the SIS Coordination Team from the Lewes Victoria Hospital. The Hospital can’t communicate with a patient and are concerned because he needs important treatment, and they don’t know if they have the correct home address for him.  The GP Surgery he was registered at has…

A heart-felt response on Valentine`s Day!

The partner of a service user called on Friday afternoon, Valentine`s Day, to say that her husband was in A&E and needed an interpreter.  She was anxious as there had been times recently when her husband was in A&E in the early hours of the morning when no interpreter was…

Wonderful interpreting response makes a real difference!

We received the following feedback from a Clinical Psychologist: The Albanian Interpreter [Q] came in to do an afternoon interpreting session, even though she had only got home from holiday in the early hours of that morning (her late night did not negatively affect her interpreting, this was not a…

More than a 100%!

We recently responded to an emergency interpreting request from a local Maternity Department. The call came just before 21.00 on a Sunday evening. We provided an interpreter on site within an hour – our regular response time! 3 hours later were able to record another successful birth! We received this…

Bilingual Advocacy

We provide Bilingual Advocacy in Brighton and Hove as part of the Sussex Advocacy Partnership (SAP). Here is a recent story from the Bilingual Advocacy service: The Service User (X) needed help to present as homeless to the council – she had been staying at her sister’s in Brighton which…

Interpreters are essential for understanding and efficiency

An interpreter was booked by colleagues working in a local Dermatology Department.  The Service User had a follow up appointment with a Consultant and had requested that the same interpreter be booked.  That interpreter arrived 15 minutes before the consultation but could not locate the patient in the waiting area. …

Going the extra mile

I conference called a service user with a SIS interpreter to find out more details about her appointment. The service user didn’t know how to get to her mental health appointment. I gave her the address, but she wanted to know how to get there. I knew that the interpreter,…

Helping to avoid confusion and save time. 

A GP Surgery booked a SIS interpreter for a Portuguese speaking patient. On the day of the appointment the GP asked the patient to come in 20 minutes early. The interpreter arrived to pass the patient coming out of the Surgery in a confused and upset state. The patient had…

Using family as interpreters is not always enough

A Specialist Diabetes Nurse booked a Bengali interpreter to help with relaying complex care information. The session also involved a Dietitian. There was a lot of information to explain and the session lasted longer than the booked 60 minutes. The woman and her husband were very happy with the outcome…

Social Prescribing

This person came to see us as she as she had been experiencing Housing and financial difficulties and needed urgent support. This had been causing her a lot of stress and anxiety and was having a real impact on her overall health and well-being. Through our Volunteer Linguists’ support, we…

Rapid Response

We are well known for responding to emergency situations, providing an interpreter on site within one hour of a call to our 24/365 emergency service. It may be less well known that we respond to urgent requests and are working a lot more at weekends and out of office hours….

Bilingual Advocacy

Here is a Case Study from our previous Bilingual Advocacy Project which was funded for 3 years to the end of December 2017. We are hoping to reconfigure this service and to operate as part of a Pan Sussex Partnership in the near future – please watch our News page!…

Emergency Interpreting Service

Sunday 23rd September 2018 Emergency Face to Face Interpreting – Job Number 204539 16.35 – A doctor in the Accident and Emergency Department of the Royal Sussex County Hospital, Brighton phoned the SIS emergency service. Arran Evans took the call.  The doctor explained that he was dealing with a young…

No one can help me

Even the most solid blocks to progress can suddenly vanish, as John Pasture describes Redeen was a small, dark, wiry man from the mountains of Iraq. He was not – he had made this very clear – Iraqi. He was a Kurd (he pronounced this ‘koord’), and he spoke Sorani…