SIS is committed to a Cancellation Policy which is fair to customers and sessional interpreters. We understand that customer plans may change due to fluid circumstances. We equally have a responsibility to freelance sessional interpreters to ensure they are not negatively impacted (incur losses/ lose work) in accepting interpreting booking with SIS, and which are subsequently cancelled through customer or service user plans changing at very short notice. (NB: sessional interpreters may cancel other plans, or not look for or accept other interpreting assignments if they have committed to a booking you have made).
- Late Cancellation charges are necessary to ensure that freelance sessional community interpreters are compensated for making themselves available to work for customers or customers’ clients and who subsequently change their minds about an appointment for whatever reason.
- Late Cancellation charges are also necessary to ensure that SIS is recompensed for any time and work which has gone into the cancelled booking to cover our overheads and help us keep costs down for all customers.
For the above reasons, once a request for an Interpreting Booking has been made by a customer to SIS (by phone, e-mail, eLangserv or Guest Booking) and where SIS have confirmed back to you that an interpreter has been booked to attend, the following terms and conditions of the SIS Cancellation Policy will apply without exception unless SIS have a contract in place with your organisation in which case the contractual clauses apply.