Our team of Bilingual Community Navigators have been offering Social Prescribing casework support to residents of Brighton & Hove since 2018. Here is a recent example of the brilliant support offered by this service. Service User D self-referred to SIS. He had been suffering with a severe problem with his spine and his knee ligaments;…
A SIS Service User (SU) called our virtual switchboard and left a message in his language to ask for our support. A SIS bilingual Volunteer called him back to find out more about his needs. He explained that he wanted to be seen by a specialist about his spine and knee problems, as well as…
Our Volunteer Social Prescribers play an absolutely integral role in the success of our Social Prescribing provision in Brighton & Hove. Here is a recent story from the service which really highlights the importance of their role with SIS and the difference they make in the lives of our Service Users. We received a message…
Here is a recent story from our Social Prescribing + service which supports people with language support needs to access specialist advice and information in Brighton and Hove. Service User R self-referred to our service, having used it previously and been very pleased with the help provided. She said that she still had a lot…
We received some great feedback from a Social Worker about one of our Community Interpreters: “I wanted to mention how impressed I was by your interpreter X who supported myself and my client. As well as her language and interpreting skills, her sensitivity, empathy, diplomacy, and particularly her knowledge of x culture and history, was…
During an interpreting session, a SIS interpreter identified that a Service User (SU) may need some extra support from SIS. The interpreter referred the SU to the SIS Projects Team, and a Bilingual Volunteer Social Prescriber carried out an initial triage on the phone and offered some light support regarding form filling and benefits under…
We have been supporting a Service User with regular wellbeing appointments. They have had a SIS Community Interpreter for 10 hourly sessions spread over 3 months. The same interpreter has been involved. This helps to build trust and to improve outcomes. We received this unsolicited feedback from the practitioner: “I would like to give some…
The SIS Telephone Befriending project received a referral in April 2021 from Together Co, the lead partner for this project. The Service User (SU) who was referred to SIS wanted to be matched with a Volunteer Telephone Befriender who spoke the same language as she did. The SU was matched with a Volunteer later that…
At an event on 17th October 2023, The Volunteer Centre at Community Works brought together VCSE organisation to discuss volunteering in the city; how this has changed over years (particularly since the pandemic), what motivates people to volunteer and how organisation can support and retain volunteers. SIS was asked if one of our volunteers would…
Service User K was referred to us by his Brighton & Hove Wellbeing service therapist. He had previously received SIS Social Prescribing support which had ended 6 months ago. Although he was now receiving Universal Credit (UC) after the Social Prescriber had helped him with a UC application, he was not feeling fully supported by…
