Service Users with a language need have frequently come forward to give us more information about their relationship with SIS. Some of these client journeys have been published in our Annual Reviews or as SIS stories. Others are quoted and published in project reports or make presentations at the SIS AGMs.
SIS has frequently met with language specific focus groups to gain a better insight into the needs of specific communities. Most recently in 2017, we have visited the Moulescoomb Bengali Womens Group and the Hangleton and Knoll Multicultural Womens Group
The SIS AGMs are our flagship engagement event at which we go beyond the necessary and required official business to showcase and celebrate our work.
Community Interpreters work on the day to ensure that Service Users are able to make the most of the event. We have used voting handsets to great effect to undertake simple surveys and get feedback and opinion from attendees.
We frequently hold Service User Days supported by Community Interpreters or Bilingual Community Researchers.
2018 “Meet SIS 2” in partnership with Neighbourhood Care Scheme
2017 “Meet SIS” in partnership with Neighbourhood Care Scheme report of findings
2013 “Health Services SIS Service User Day” in partnership with BMECP and CCG
2012 “First SIS Service User Day”
Translations of feedback from each event can be found on the language specific pages.
Feedback collected at these events led to SIS developing the Health Promotion Project (HPP) which operated from 2014 – 2019, Bilingual Advocacy Project (BAP) which operated from 2015 – 2018, and our current suite of support services; social prescribing, advocacy, befriending, engagement and research.
SIS is a partner in delivering an Annual Health and Well-being Event for BME individuals at which there are presentation, workshops and consultation groups. SIS translated the invitations and promote the event, provide interpreting support on the day and ask other services to think the accessibility of their messages and literature, encouraging translation.
2019 Volunteering and Wellbeing Fairs
2018 “A Way A Day” Report