TESTIMONIALS

Service Users with a language need have frequently come forward to give us more information about their relationship with SIS. Some of these client journeys have been published in our Annual Reviews or as SIS stories. Others are quoted and published in project reports or make presentations at the SIS AGMs.

FOCUS GROUPS

SIS has frequently met with language specific focus groups to gain a better insight into the needs of specific communities.   It has not been possible to facilitate focus groups since the start of the pandemic in March 2020 – we hope to do more outreach work in 2023.

SIS SERVICE USER DAYS

The SIS AGMs are our flagship engagement event at which we go beyond the necessary and required official business to  showcase and celebrate our work.

When we were able to hold in-person AGMs, Community Interpreters worked at the events to ensure that Service Users were able to make the most of the event.  We used voting handsets to great effect to undertake simple surveys and get feedback and opinion from attendees.  The next face-to-face AGM will hopefully be held in 2023.

We have frequently held Service User Days supported by Community Interpreters or Bilingual Community Researchers.

2023 In Person Again: Service User Day

2018 “Meet SIS 2” in partnership with Neighbourhood Care Scheme

2017 “Meet SIS” in partnership with Neighbourhood Care Scheme report of findings

2013 “Health Services SIS Service User Day” in partnership with BMECP and CCG

2012 “First SIS Service User Day” 

Translations of feedback from each event can be found on the language specific pages.

Feedback collected at these events led to SIS developing the Health Promotion Project (HPP) which operated from 2014 – 2019,  Bilingual Advocacy Project (BAP) which operated from 2015 – 2018, and our current suite of support services; social prescribing, advocacy, befriending, engagement and research.

SIS partnered with TDC in delivering an Annual Health and Well-being Event for BME individuals at which there were presentation, workshops and consultation groups.  SIS translated the invitations and promoted the event, providde interpreting support on the day and asked other services to think about the accessibility of their messages and literature, encouraging translation.

2019  Volunteering and Wellbeing Fairs

2018 “A Way A Day” Report

2016 “Many Cultures One City” Report

2014 “All Our Voices” Report