Building Trust

We received some great feedback from a Social Worker about one of our Community Interpreters:  “I wanted to mention how impressed I was by your interpreter X who supported myself and my client. As well as her language and interpreting skills, her sensitivity, empathy, diplomacy, and particularly her knowledge of x culture and history, was…

I finally managed to get what I need

During an interpreting session, a SIS interpreter identified that a Service User (SU) may need some extra support from SIS. The interpreter referred the SU to the SIS Projects Team, and a Bilingual Volunteer Social Prescriber carried out an initial triage on the phone and offered some light support regarding form filling and benefits under…

A better future

We have been supporting a Service User with regular wellbeing appointments.  They have had a SIS Community Interpreter for 10 hourly sessions spread over 3 months.  The same interpreter has been involved.  This helps to build trust and to improve outcomes. We received this unsolicited feedback from the practitioner: “I would like to give some…

She makes me feel better

The SIS Telephone Befriending project received a referral in April 2021 from Together Co, the lead partner for this project. The Service User (SU) who was referred to SIS wanted to be matched with a Volunteer Telephone Befriender who spoke the same language as she did. The SU was matched with a Volunteer later that…

“I feel very grateful……”

Service User K was referred to us by his Brighton & Hove Wellbeing service therapist. He had previously received SIS Social Prescribing support which had ended 6 months ago. Although he was now receiving Universal Credit (UC) after the Social Prescriber had helped him with a UC application, he was not feeling fully supported by…

Helping us get the help we need

A Service User (SU) was recently receiving help from a SIS bilingual Social Prescriber to be referred into appropriate local services. Through that casework, it was identified that he is an unpaid carer for his wife and that he was neither aware of nor accessing any services in connection to this. The SU is a…

I felt like I was in a dream

The SIS Telephone Befriending project received a referral in November 2021 from the person’s GP via Together Co.  She was matched with a SIS Telephone Befriending Volunteer that same month. The Scheme Member is in her early 70s.  She lives with her husband and has family living nearby. An interview with the Scheme Member was…

“With you, all went well…..”

Our funded advocacy service helps people with issues relating to access to healthcare and access to Adult Social Care. Here is a recent story from the service.   Service User L had asked for advocacy support with access to secondary healthcare for three different issues. She felt that the delay in accessing the appropriate services…

Going Above and Beyond

SIS Website Stories are filled with accounts of SIS linguists’ interpreting practice that show their dedication and commitment to supporting patients’ communication needs. There is of course another part of this picture – namely the dedicated NHS staff who book and work with our interpreters, and who are as equally committed to ensuring patients’ rights…