Performance
Over the past few years SIS has been adapting our service delivery to meet changing circumstances and needs of customers during and after the covid pandemic. As a consequence, the set of challenging key performance indicator targets are no longer relevant. We will be working on setting new KPIs which are suitable for current service delivery and remain challenging and stretching and encourage continuous improvement.
In addition to KPIs SIS also measures customer satisfaction via surveys, feedback, case studies, and externally verified quality awards.
Feedback is used as the main driver of continuous improvement.
