Now I know my rights

An interpreter was booked by a Service Provider for a medical appointment. When the SIS interpreter arrived and spoke to the Service User, she told her that she had been in the UK for 3 years already and that this was her first medical appointment in that time. She hadn’t known that she was entitled…

What comes after remarkable?

Last year our independent assessor for Customer Service Excellence spoke of our remarkable achievement in gaining 11 areas of Compliance Plus: “A remarkable achievement!” – Sussex Interpreting Services This year we have 12 areas of Compliance Plus.  We retained 10 of the areas from last year (please see the link above for details) and added…