An interpreter was booked by colleagues working in a local Dermatology Department. The Service User had a follow up appointment with a Consultant and had requested that the same interpreter be booked. That interpreter arrived 15 minutes before the consultation but could not locate the patient in the waiting area. The Receptionist suggested that maybe…
I conference called a service user with a SIS interpreter to find out more details about her appointment. The service user didn’t know how to get to her mental health appointment. I gave her the address, but she wanted to know how to get there. I knew that the interpreter, who was on the line…
Today – 10th October 2019 – is World Mental Health Day. The theme this year is suicide prevention. The aim is to help break down stigma and encourage positive conversations around mental health. It is a day for raising awareness and highlighting services offering support. SIS estimates that 25-30% of the 18,000 interpreting sessions we…
A GP Surgery booked a SIS interpreter for a Portuguese speaking patient. On the day of the appointment the GP asked the patient to come in 20 minutes early. The interpreter arrived to pass the patient coming out of the Surgery in a confused and upset state. The patient had not understood anything in the…
Net Promoter Scores (NPS) are a useful way of measuring customer and stakeholder experience. https://www.netpromoter.com/know/ In the last 15 months we have collected our NPS using 5 Surveys that asked people: `How likely is it that you would recommend SIS to a colleague, friend or family member?” We received 306 responses: Of the responses, 179…
Refugee Week 2019 was a great success! There were many events and over 1,000 people attended the final Family Day in the Dome – 300 people more than last year. Refugee Week is a massive undertaking, unfunded and completely volunteer run. In the remainder of Europe the focus is on one day. Brighton and Hove…
Great news – SIS is once again providing Bilingual Advocacy services! Sussex Interpreting Services, along with POhWER, Mind in Brighton and Hove, MindOut, Brighton & Hove Speak Out and Impact Advocacy are now providing the Sussex Advocacy Partnership. This is a new advocacy hub for the people of Brighton and Hove, East Sussex and West…
The NCVO (National Council for Voluntary Organisations) published an important set of Charity Ethical Principles in January 2019. The SIS Management Committee discussed the 4 Principles and decided to adopt them at their meeting on Valentines Day 2019! Beneficiaries First Integrity Openness Right To Be Safe These principles aim to support charities, their governing bodies,…
We are well known for responding to emergency situations, providing an interpreter on site within one hour of a call to our 24/365 emergency service. It may be less well known that we respond to urgent requests and are working a lot more at weekends and out of office hours. Recently we were called at…
Here is a Case Study from our previous Bilingual Advocacy Project which was funded for 3 years to the end of December 2017. We are hoping to reconfigure this service and to operate as part of a Pan Sussex Partnership in the near future – please watch our News page! Case 52 (14 hours) –…
