We recently received feedback from several health practitioners about their positive experiences of working with SIS Interpreters. Colleagues were particularly impressed by the preparation for the sessions and the calm delivery. We encourage Interpreters to prepare and colleagues to book interpreting pre sessions wherever possible. “I would like to share some positive feedback about…
This is the 12th continuous year of our Customer Service Excellence (CSE) journey – www.customerserviceexcellence.uk.com SIS was one of the first charities to engage in this rigorous independent quality assessment. We have built up momentum and provided compelling evidence of continuous improvement. This year we secured 11 areas of Compliance Plus! We retained all of…
We recently launched a new Virtual Switchboard to make it easier for people to book interpreters. People call us on 01273 702005. They hear a brief message asking them to chose a voice mailbox. The message is in Arabic, Cantonese, Farsi, Hungarian, Mandarin, Polish, Portuguese and Russian with an option to select other. Messages left…
We have created short videos for people with language needs in Sussex. There are seven language versions: English Arabic Bengali Farsi Polish Romanian Spanish with more to follow. The videos explain: People’s rights to free interpreting at public service appointments How to contact SIS to book an interpreter for an appointment How to contact SIS to make a GP appointment, register…
Key to our response is understanding language need and people. Ukrainians will arrive traumatised, escaping from shocking situations. We have experience of supporting people and communities who have arrived at short notice; Sudanese Copts & Muslims (1991), A8 European Succession Countries (2004), Oromo – Gateway Protection Programme (2006), and Syrian Vulnerable Persons Relocation Scheme (2016-21). …
SIS Bilingual Community Researchers helped people to complete an online Survey. The Healthwatch Survey asked about patient experiences of accessing G.P Services in Sussex – of what is and isn`t working. Here are the stories and voices of some of our Service Users. “It is difficult to call my GP to book an appointment because…
We have been working with a woman in her 50`s over several months. Interpreting has been delivered by telephone and video. This is more challenging than face to face interpreting, particularly when it comes to ensuring appropriate empathy. The interpreter has overcome the challenges and delivered a great service. We received this feedback from the…
We were contacted recently to provide a Face to Face Community Interpreter for a 2 hour memory assessment. The session went very well and the practitioner kindly sent us some feedback: “Please can you pass on my praise for the interpreter. She is the best interpreter I have ever had the pleasure to work with.…
Last Tuesday at least 27 men, women and children who were seeking safety in the UK, perished in the cold, unforgiving seas of the Channel. This is dreadful news. The tragedy is that these terrible deaths were preventable. Charities who have been supporting asylum seekers and refugees on both sides of the Channel predicted such…
We are so proud to publish our Annual Review for April 2020 to March 2021. Click here to download a digital copy SIS has provided language services at the heart of our diverse communities for 27 years. This last year has been the most challenging by far! As Matt Evenden (SIS Digital Manager) who produces…
