Excellence

We are thrilled to have achieved an unprecedented 8 areas of Compliance Plus in Customer Service Excellence! www.customerserviceexcellence.uk.com There is a rigorous external examination of how we work with NHS and Local Authority customers, partners, service users and staff. We have worked tremendously hard in the volatile, uncertain, complex and ambiguous environment of the pandemic.…

Lessons from the pandemic

We asked staff members, a trustee and a linguist about 2020 and the impact of the pandemic on their work with SIS. Here is an edited version of their interesting responses. With thanks to Nadine, Vikki, Sue, Matt, Aidan and Shahreen.   What was your biggest challenge in the last year?   Nadine Zeytoun (Community…

Trauma arising from COVID-19

  I am currently working as an Interpreter in Sussex with a migrant woman, who we will refer to as individual (A) to protect her anonymity.   I have also not included all of the sensitive medical details which make this woman vulnerable.   (A) contracted COVID-19 and as a result had to be admitted…

Trying our best to help

Everyone at SIS tries their best to help. We appreciate that we are working with some of the most vulnerable and isolated people. At this terrible time this is even more the case. In the last 9 months of the pandemic emergency interpreting has almost doubled as a proportion of our work.  We can be…

Building confidence

“The parents had been feeling too anxious and overwhelmed to attend Child In Need Meetings (CIN) due to the language barrier, and the high number of professionals involved with supporting their children.  We were pleased when this changed and the parents felt confident enough to begin attending.  A large part of this is that parents…

The NHS, COVID–19 & Lockdown: The Black, Asian, Minoritised Ethnic and Refugee Experience in Brighton & Hove

In July 2020, SIS was involved in a partnership to gather feedback from BAMER people on their experience of Covid-19. The partnership was led by the Trust for Developing Communities and involved Hangleton & Knoll Project, Voices in Exile, Network of International Women and Fresh Youth Perspectives, The research was funded by Sussex NHS Commissioners…

How migrant workers can report employment and modern slavery concerns

Sussex Interpreting Services are fully resolved to comply with the Modern Slavery Act 2015. We believe strongly it is not acceptable that anyone should profit from the appalling abuse and exploitation of individuals. https://sussexinterpreting.org.uk/news/modern-slavery-act-2015-sis-position-statement/ Anti-Slavery UK Anti-Slavery UK has shared the information below to aid migrant workers in reporting concerns which may be helpful with helpful links to a…