“The parents had been feeling too anxious and overwhelmed to attend Child In Need Meetings (CIN) due to the language barrier, and the high number of professionals involved with supporting their children. We were pleased when this changed and the parents felt confident enough to begin attending. A large part of this is that parents…
In July 2020, SIS was involved in a partnership to gather feedback from BAMER people on their experience of Covid-19. The partnership was led by the Trust for Developing Communities and involved Hangleton & Knoll Project, Voices in Exile, Network of International Women and Fresh Youth Perspectives, The research was funded by Sussex NHS Commissioners…
“The services provided by the hospital were good and I received good care. I have not received a good service from the GP practice. I cannot make an appointment when I need. I did not feel safe at work. I suffer from asthma and have a heart condition and not all my colleagues wore a…
Sussex Interpreting Services are fully resolved to comply with the Modern Slavery Act 2015. We believe strongly it is not acceptable that anyone should profit from the appalling abuse and exploitation of individuals. https://sussexinterpreting.org.uk/news/modern-slavery-act-2015-sis-position-statement/ Anti-Slavery UK Anti-Slavery UK has shared the information below to aid migrant workers in reporting concerns which may be helpful with helpful links to a…
We were contacted recently by a Migrant Support Worker from the fantastic Voice in Exile organisation. For over a week she had been trying to set up a GP appointment for a Service User. We offered to help. We called the GP Surgery and after a long and complicated outgoing message and a 20 minute…
We were contacted recently by a Social Worker from one of the Local Authorities we work with. They were trying to support a teenager who had been trafficked into the UK. It was proving difficult to establish which language the person spoke – there were three possibilities. The Police and Social Services were trying hard…
Recently we received a referral from Pathways To Independence on behalf of a teenage refugee who needed to update important immunisations at their G.P. Surgery. We checked the appointment with staff at the Surgery over the Bank Holiday week. After several calls we were able to speak with a member of the Surgery staff who…
We are working as flexibly as possible to meet the urgent social and health care needs of NHS patients during this unprecedented emergency. Recently a Cantonese/Mandarin speaking interpreter arrived at Sussex Eye Hospital to interpret for an important post-surgery consultation. She had her temperature checked before entering and wore a face mask. The patient had…
We are here to help! We have been busy giving this clear and straightforward message to those who need our essential services in this unprecedented crisis. Our vital 24 hour emergency interpreting service continues and we have bolstered our capacity to deliver – 0800 999 1950. We are offering and delivering remote interpreting options wherever…
SIS was one of the first charities in England to apply for the Customer Service Excellence (CSE) Award https://www.customerserviceexcellence.uk.com/ There is a rigorous external validation that looks at how we work with NHS and Local Authority customers, service users and staff. We use the criteria to sustain improvement and innovation. We have done this every year…
