We have been working with a woman over several months. She has been supported by domestic violence charities. It is important to provide the same interpreter. Adopting this team work approach in sensitive cases makes a real difference. It is one of the ways SIS operates differently from other organisations. The Service User started by…
We are so proud to publish our Annual Review April 2021 to March 2022: growing back stronger, better and fairer SIS Annual Review 2021-2022 Annual Reviews – Sussex Interpreting Services Jen our outgoing Chair reflects on 11 years as a Trustee. The Directors` Report addresses challenges, responses, developments, achievements and learning. Matt gives us some…
We recently received feedback about the work of two longstanding SIS Community Interpreters. Colleagues were impressed by their professionalism and sensitivity whilst working with two young men and challenging topics. Community Interpreting involves empathetic and accurate communication to improve outcomes. “I just wanted to say I had a very good experience with the SIS interpreter,…
We recently received feedback from several health practitioners about their positive experiences of working with SIS Interpreters. Colleagues were particularly impressed by the preparation for the sessions and the calm delivery. We encourage Interpreters to prepare and colleagues to book interpreting pre sessions wherever possible. “I would like to share some positive feedback about…
This is the 12th continuous year of our Customer Service Excellence (CSE) journey – www.customerserviceexcellence.uk.com SIS was one of the first charities to engage in this rigorous independent quality assessment. We have built up momentum and provided compelling evidence of continuous improvement. This year we secured 11 areas of Compliance Plus! We retained all of…
We recently launched a new Virtual Switchboard to make it easier for people to book interpreters. People call us on 01273 702005. They hear a brief message asking them to chose a voice mailbox. The message is in Arabic, Cantonese, Farsi, Hungarian, Mandarin, Polish, Portuguese and Russian with an option to select other. Messages left…
We have created short videos for people with language needs in Sussex. There are seven language versions: English Arabic Bengali Farsi Polish Romanian Spanish with more to follow. The videos explain: People’s rights to free interpreting at public service appointments How to contact SIS to book an interpreter for an appointment How to contact SIS to make a GP appointment, register…
Key to our response is understanding language need and people. Ukrainians will arrive traumatised, escaping from shocking situations. We have experience of supporting people and communities who have arrived at short notice; Sudanese Copts & Muslims (1991), A8 European Succession Countries (2004), Oromo – Gateway Protection Programme (2006), and Syrian Vulnerable Persons Relocation Scheme (2016-21). …
SIS Bilingual Community Researchers helped people to complete an online Survey. The Healthwatch Survey asked about patient experiences of accessing G.P Services in Sussex – of what is and isn`t working. Here are the stories and voices of some of our Service Users. “It is difficult to call my GP to book an appointment because…
We have been working with a woman in her 50`s over several months. Interpreting has been delivered by telephone and video. This is more challenging than face to face interpreting, particularly when it comes to ensuring appropriate empathy. The interpreter has overcome the challenges and delivered a great service. We received this feedback from the…
