I am currently working as an Interpreter in Sussex with a migrant woman, who we will refer to as individual (A) to protect her anonymity.
I have also not included all of the sensitive medical details which make this woman vulnerable.
(A) contracted COVID-19 and as a result had to be admitted to a hospital Intensive Care Unit (ICU). She remained in a coma in the ICU for several months.
Due to the resulting trauma, (A) is now receiving mental health support for Post Traumatic Stress Disorder (PTSD).
The Psychiatrist currently working with (A) has contacted her GP Surgery a few times to ensure that the Surgery makes an appointment for the patient with an interpreter on the telephone.
Although, the Surgery assured that they would book a telephone interpreter, the GP rang the patient once again, without an interpreter.
The situation is causing (A) mental distress, anxiety and low mood. Luckily, the Psychiatrist is going to try to register the patient with another Surgery.
With thanks to the supportive Psychiatrist.