Performance Targets

SIS Performance Targets

  • SIS sets challenging and stretching targets based on previous years’ performance.
  • SIS aims to maintain continuous improvement from year to year with target % continually increasing.
  • If target percentage is not met the following year’s target will be set realistically to encourage and motivate improved performance.
Standard 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 2019/20
Intepreting requests met 95% 96% 97% 98% 99%
(achieved 98%)
98% 99%
(achieved 96%)
97%
(achieved 95%)
96% (achieved 96%) 97%
(achieved 96%)
97%
Community Interpreters (accredited & in-house trained) completing jobs 80% 81% 82% 83% 84%
(achieved 83%)
83% 84% 85% 86%
(achieved 83%)
84% 85%
Emergency sessions met 95% 96%
(achieved 94%)
95%
(achieved 94%)
95%
(achieved 94%)
95%
Emergency sessions met
within 1 hour of request
80% 82% 84% 86% 88% 90%
(achieved 84%)
85%
(achieved 84%)
87% 89% 91%
(achieved 88%)
90%
Qualified Translators completing jobs 72% 74% 76% 78% 80%  82% 83%
(achieved 79%)
80%
(achieved 79%)
80%
(achieved 79%)
80%
(achieved 78%)
80%