SIS frequently receives unsolicited feedback from customers about the great service delivered by the Self-Employed Sessional Linguists we work with.
It is very gratifying for our team to get this insight into the interpreter’s work and the impact they make on public service delivery.
The scope of the feedback helps to illustrate the technicalities, boundaries and nuances of the interpreters role. Highlighting their expert knowledge and the presonal attributes and behaviours that are required.
We post annual collections of this feedback on the website here https://sussexinterpreting.org.uk/quality-assurance/ with some examples below.
I would like to leave some feedback for an interpreter I had the pleasure of working with recently. – They were incredibly professional. During the time before our appointments with my client, we went through the purpose and format of our calls and thye allowed me to ask any questions. During the call, their interpreting was smooth, clear and concise. They came across as empathic and cared about the client’s experience of the call.
Alexi Filsell, Health in Mind, Sussex Partnership Foundation Trust June 2022
At a meeting to discuss safeguarding concerns regarding the care being provided by a family, the interpreter approached the situation with warmth and sensitivity. I know the client asked if the interpreter could visit again but obviously they explained that they couldn’t. They were creative and proactive in following a complex discussion where a lot of people were talking at once and asked useful additional questions to tease out a full understanding of the situation.
Lucy Evans, Social Worker, Royal Sussex County Hospital July 2022
The interpreter was so well prepared for the appointment with notes on otology, ear anatomy and even went out of their way to add some additional terminology after a brief discussion about a poster on the wall. It was so reassuring to see that an interpreter would prepare so well and be so familiar with the terminology we use in other languages. Excellent!
Sophie Brinkworth, Audiology, Brighton and Sussex University Hospital Trust May 2022
It is really great to work with this interpreter. They are incredibly professional and translates everything perfectly. Even when the client asks for some clarification in their language, the interpreter explains to me what the confusion is about. They are very punctual and does not intervene in the conversation at all. Their great work enabled me to have constructive conversations even though the topics were heavy and difficult.
Pien Kuipers, Refugee Radio Sept 2022