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Service Users have often told SIS, in interviews and focus groups, about areas of their lives that have improved since working with SIS Community Interpreters. Although SIS couldn’t be completely responsible for these changes (other things would also have had an effect) the anecdotal evidence shows SIS services have a significant positive impact and…
The satisfaction survey (attached) was distributed to 350 SPFT staff via e mail with follow up prompts sent 2 weeks later. Over 200 individuals (practitioners and booking contacts) were taken from the SIS database. The forms were accompanied by a joint letter from SIS and SPFT signed on behalf of SPFT by Deputy Director of…
The service user survey has been conducted in two phases April 2011 with Farsi and Polish speaking service users June 2011 with Arabic and Portuguese speaking service users We plan to continue rolling out the survey to all the core language* groups. * – Core Languages – those languages whose activity is 2% and above of…
Introduction General Practitioners in Brighton and Hove constitute one of the biggest interpreting service users. The wealth of experience within GP practices in using SIS community interpreters makes their feedback particularly insightful and hence valuable. In addition, access to interpreting through GPs is the best indication of language needs across the city. As commissioners, the…
The satisfaction survey was distributed to 45 Community Midwives through the main office at RSCH and a further 40 forms were left with lead midwives to distribute to hospital based midwives in maternity department. The forms were accompanied by a joint letter from SIS and BSUH (signed on behalf of BSUH by Midwifery Matron Steve…
70 individually named linguists were sent satisfaction surveys. 32 were returned showing a 46% success rate. This far exceeded previous service provider customer return rates (25% – GP survey 2009, 8% SP survey 2006). The best rate of return was from Tarner Children’s Centre (9 of 10), thanks to Jane Parkinson (service manager) at Tarner for facilitating…
2009 survey 63 surveys returned from a possible 210 30% Blue columns 2006 survey 30 surveys returned from a possible 149 20% Red columns There was a big improvement in the number of linguists willing to provide feedback for SIS indicating that they feel more engaged with SIS than previously and want to be involved. The results indicate a high…
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