Service User Day 2017

We organised a Service User Day on 25th September. It was an opportunity to meet people and get to know them better. We encouraged people to share their opinions of SIS. People also gave us information about the needs of their communities. There was a focus on how to overcome isolation. We were delighted to…

Trustee Lucy Bryson – Community Champion

Congratulations to SIS Trustee Lucy Bryson who has been acknowledged as a `Community Hero` by the University of Sussex. Lucy has been a SIS Trustee since September 2012. We benefit from her community connections and long standing support for refugees and asylum seekers in Brighton & Hove. You can read more here: http://www.sussex.ac.uk/about/community/heroes/lucy-bryson Well done…

International Migrants Needs Assessment

Brighton & Hove City Council (BHCC) are conducting a needs assessment of international migrants. SIS is the largest provider of services to migrants in the city. We are part of the Steering Group. We have already provided 50 pages of comparative data and helped with a Literature Review. 10 of our linguists and volunteer linguists…

Customer Service Excellence – Lucky 7!

For the 7th year we have again secured the prestigious Customer Service Excellence (CSE) Quality Mark. For the first time we secured Compliance Plus in 3 areas: We use customer insight to inform policy and strategy and to prioritise service improvement activity. We empower and encourage all employees to actively promote and participate in the…

Reflections of a community researcher.

I am participating in a Needs Assessment for International Migrants in the city of Brighton and Hove as a community researcher. This is a very exciting project being carried out by partnership formed by the council, the NHS, the University of Brighton and other organisations, like SIS, which means that there are several agencies interested…

Health Promotion Project in Brighton & Hove – 9 month report

In January 2014, SIS launched this new and exciting project. Download the Health Promotions Project Development Model. Twelve Community Interpreters (CIs), speaking 11 languages, are volunteering 3 hours per week to distribute and promote health information to individuals and communities with language needs. The project will continue until the end of this financial year. Read…

Evaluation of Linguist Survey 2015

  Positive Feedback Every time I approached SIS, everything was clear and direct. Very good response Staff support is excellent. I feel a valued member of the SIS family and am pleased to represent SIS. Thank you for always being understanding towards my needs Always able to help with any questions I need to ask…