#SISAGM19 – The SIS AGM is a showcase for our services and values. It is a great opportunity to celebrate achievements and connect with each other across language and community. This year we also decided to arrange our Customer Service Excellence visit at our AGM. This worked very well and people were pleased to have…
Customers and stakeholders attending our AGM last week voted SIS WORLD CLASS! On the same day our Customer Service Excellence (CSE) Assessor confirmed Compliance Plus in an unprecedented 5 areas! What a day! Thank you to all our customers and stakeholders, especially those attending our wonderful AGM. World Class Net Promoter Score: We asked people…
Important local research on the needs of LGBTQ Migrants, Refugees & Asylum Seekers was published in March 2018. The Report is called LGBTQ Migrants, Refugees and Asylum Seekers’ Pathways and Support in Brighton & Hove. The Report records the Background: “LGBTQ (Lesbian, Gay, Bisexual, Transgender and Queer) organisations in Brighton & Hove and across the…
Working in a busy service it is important for us to take time out of the office together to do something unrelated. It helps us bond with newer colleagues and refresh our relationships. We were all excited to have the opportunity to be with trustees and to make chocolates! People got very involved in the…
Last Wednesday service users speaking Farsi, Portuguese, Spanish and Arabic meet with Commissioners to discuss their advocacy needs. The conversation was part of planning for advocacy services from April 2019. Following the Advocacy Needs Assessment Commissioners were keen to better understand the advocacy needs of Black and Minority Ethnic (BME) communities. People worked in groups…
We see ourselves as Punks in the Community because we swim against many mainstream ideas that forget migrants are people. We help, whether people are part of an established community, an isolated individual or a member of a newly arrived group with little knowledge of UK systems and few resources. You can read more here: http://punksinthecommunity.org
SIS was one of the first charities to apply for the Customer Service Excellence (CSE) Award. We use the criteria to keep a focus on improvement and innovation. We have done this every year since 2009. This year we have achieved an unprecedented Compliance + in 4 areas: We use customer insight to inform policy…
Brighton & Hove International Migrant Needs Assessment (IMNA) launched last night at Brighton Museum. We are pleased to be involved and attended with our Community Researchers. The language barrier and need for interpreting was central to the IMNA. We remain particularly concerned at barriers to accessing BHCC Housing Services for the 2,500 residents who do…
